How to Reverse eWallet on FNB App South Africa – Step-by-Step Guide

If you are a South African resident and use the FNB App, you may have encountered a situation where you need to reverse a transaction made through the eWallet feature. The eWallet feature allows FNB App users to send and receive money quickly and conveniently. However, there may be instances where you accidentally send money to the wrong person or enter the wrong amount. In such cases, it is important to know how to reverse the eWallet transaction. In this step-by-step guide, we will show you exactly how to reverse an eWallet transaction on the FNB App in South Africa.

Firstly, it is important to note that you can only reverse an eWallet transaction if the recipient has not yet withdrawn the funds. Once the funds have been withdrawn, it is not possible to reverse the transaction. Therefore, it is crucial to act quickly if you realize that you have made a mistake.

To reverse an eWallet transaction on the FNB App, follow these steps:

1. Open the FNB App on your mobile device and log in to your account using your credentials. If you do not have the FNB App, you can download it from the official app store.
2. Navigate to the “eWallet” section of the app, which is usually located under the “Payments” or “Send Money” tab.
3. Find the transaction you want to reverse in the transaction history. You can search for it by entering the recipient’s name or the transaction amount.
4. Once you have located the transaction, select it and look for the option to reverse or cancel the transaction. This option may vary depending on the version of the FNB App you are using.
5. Click on the “Reverse” or “Cancel” option and follow the prompts to confirm the reversal. You may be asked to enter a reason for the reversal.
6. After confirming the reversal, the funds will be returned to your eWallet balance and the transaction will be marked as reversed in the transaction history.

It is important to note that reversing an eWallet transaction may not always be possible, especially if the recipient has already withdrawn the funds. In such cases, you may need to contact the recipient directly and request that they return the funds to you.

By following these step-by-step instructions, you can easily reverse an eWallet transaction on the FNB App in South Africa. Remember to act quickly and double-check all details before sending any money to avoid the need for a reversal.

What is eWallet?

eWallet is an electronic wallet service offered by FNB (First National Bank) in South Africa. It allows users to securely send, receive, and store money using their mobile phones. The eWallet service is available through the FNB App, which can be downloaded from the App Store or Google Play Store.

With eWallet, users can easily make payments, send money to friends or family members, or even pay for goods and services at participating merchants. The service is convenient and eliminates the need for cash or physical cards.

Here are some key features of eWallet:

• Secure Transactions: eWallet uses advanced security measures to ensure that your money is protected. Transactions are encrypted and require a PIN to authorize.
• Instant Transfers: You can send money to anyone with a valid South African cellphone number, and they will receive the funds instantly in their eWallet.
• Withdrawals: Funds in your eWallet can be withdrawn at any FNB ATM or selected retailers.
• Balance Inquiry: You can check your eWallet balance at any time using the FNB App or by dialing a USSD code on your phone.

In order to use eWallet, you will need to download the FNB App and register for an account. Once registered, you can easily load funds into your eWallet and start using the service to make payments or send money to others.

It’s important to note that eWallet transactions cannot be reversed once completed. Therefore, it’s crucial to double-check all details before confirming a payment or transfer. If you need to reverse a transaction, you will need to contact FNB customer support for assistance.

Why would you want to reverse a transaction?

When using the FNB app in South Africa, there may be instances where you would want to reverse an eWallet transaction. These situations can vary depending on the individual’s circumstances and needs. Here are some common reasons why one might want to reverse a transaction:

• Mistaken transfer: Sometimes, a transfer may be made to the wrong recipient or an incorrect amount may be sent. In such cases, reversing the transaction can help rectify the mistake and ensure the funds are sent to the intended recipient.
• Fraudulent activity: If you suspect that a transaction was made without your consent or as a result of fraudulent activity, it is crucial to reverse the transaction as soon as possible. This can help protect your funds and prevent further unauthorized transactions.
• Disputed payments: In situations where a payment was made for goods or services that were not delivered as promised or were of poor quality, reversing the transaction can be a way to request a refund or resolve the dispute with the merchant.
• Double payments: Occasionally, a technical glitch or human error may result in duplicate payments being made. Reversing the duplicate transaction can help avoid unnecessary financial complications and ensure accurate record-keeping.

It is important to note that not all transactions can be reversed, and the ability to reverse a transaction may depend on various factors, such as the type of transaction, time elapsed since the transaction, and the terms and conditions set by the financial institution or service provider.

When considering reversing a transaction, it is advisable to contact the FNB customer service or consult the FNB app’s user guide for specific instructions and guidelines on how to proceed. This will help ensure that the reversal process is carried out correctly and efficiently.

Step-by-Step Guide

If you want to reverse an eWallet transaction on the FNB App in South Africa, follow these steps:

1. Open the FNB App on your mobile device.
2. Login to your FNB account using your username and password.
3. Once logged in, navigate to the “eWallet” section of the app.
4. Locate the transaction that you want to reverse in the transaction history.
5. Tap on the transaction to view its details.
6. Within the transaction details, look for an option to “Reverse” or “Cancel” the transaction.
7. If the option is available, tap on it to initiate the reversal process.
8. Follow the prompts and provide any necessary information to complete the reversal.
9. Once the reversal is initiated, you may need to wait for a confirmation message or notification.
10. Check your eWallet balance or transaction history to ensure that the reversal was successful.

It is important to note that not all eWallet transactions can be reversed, and the availability of the reversal option may depend on various factors such as the type of transaction, time elapsed since the transaction, and the recipient’s eWallet account status. If the reversal option is not available or if you encounter any difficulties, it is recommended to contact FNB customer support for assistance.

Step 1: Open the FNB App

To reverse an eWallet transaction on the FNB App in South Africa, you will first need to open the FNB App on your mobile device. The FNB App can be downloaded from the app store or Google Play Store.

Once you have downloaded and installed the FNB App, open it by tapping on the app icon on your device’s home screen.

If you already have the FNB App installed on your device, simply locate the app icon and tap on it to open the app.

Make sure you have a stable internet connection before opening the FNB App to ensure a smooth experience.

Once the FNB App is open, you will be prompted to enter your login details. If you already have an FNB account, enter your username and password to log in. If you do not have an account, you will need to sign up for one before you can use the app.

After successfully logging in, you will be taken to the FNB App’s homepage where you can access various banking services, including the option to reverse an eWallet transaction.

Substep 1: Launch the FNB App on your smartphone

Before you can reverse an eWallet transaction on the FNB App in South Africa, you need to first launch the app on your smartphone. Follow these steps to launch the FNB App:

1. Locate the FNB App icon on your smartphone’s home screen or app drawer. The icon is usually represented by the FNB logo.
2. Tap on the FNB App icon to open the application.
3. If prompted, enter your login credentials (username and password) to access your FNB account.
4. Once logged in, you will be taken to the home screen of the FNB App, where you can access various banking services and features.

Note: Make sure you have a stable internet connection to ensure a smooth experience while using the FNB App.